You should spend about 20 minutes on this task. 你需要花二十分钟来完成此项任务
You booked a two-week holiday to Sydney with a tour agency. You are not happy with the holiday – the flight was delayed, the hotel was noisy, and so on. 你和一个旅行社预定了为期两周的悉尼假日。你对假日不是特别满意-航班延误过，酒店非常吵闹等等。
Write to the tour agency to complain about the holiday giving details about the problems. Request some compensation or refund.
You should write at least 150 words. 不低于一百五十词
You do NOT need to write any addresses. 不必写出任何地址
Dear Sir or Madam,
I took a tour package you offered and travelled to Sydney on 25th July. I was looking forward to an exciting tour but was disappointed with the quality of service your company has provided. I am hoping that you would refund half of the amount I paid as compensation as your company failed to keep promises.
In relation to the package I opted for, I booked a holiday package to Sydney and it was a fortnight tour package. I paid $1600 in cash and was promised a top class two-way fight, three-star hotel accommodation, tour guide, transportation and meals.
I was promised a dream vacation but everything went wrong. Not only the flight was delayed for four hours but the hotel, which was arranged for us, was below standard with low-quality service and noise issue round the clock. This article is from Laokaoya website. The bus tour was also cancelled for no apparent reason. Moreover, the meals were tasteless and I had to pay for the meals despite the meal inclusive package I opted in. This is unacceptable.
As a solution, and since your company did not respect the commitments it made to us, I expect a 50% refund from your company for all the charges that I had paid in advance. If I do not hear from in within the next seven days, I will file a formal complaint to the Consumer Rights Authority against your company with regards to false claims.
I hope to have a prompt action on my complaint and refund request.