雅思G类写作范文书信类小作文 酒店投诉 Complaining to a Hotel
本期雅思G类写作专题中，我们来研究一下如何书写酒店相关的信件。首先，在拿到此类书信题目的同时，需要弄清楚这类信函的文体属于正式书信文体。不太明白书信文体的烤鸭们可以参阅文章“雅思书信格式”。
雅思G类写作范文书信类小作文题目
You recently stayed in a hotel in a large city. The weather was very unusual for the time of year and the heating/cooling system in the hotel was quite inadequate.
你最近住在一个大城市的酒店里。现在天气十分的不寻常，酒店内的空调系统暖气/凉气供给十分不足。
Write a letter to the manager of the hotel. In your letter:
- give details of what went wrong
- explain what you had to do to overcome the problem at the time
- say what action you would like the manager to take
给酒店经理写封信，包含：
- 给出问题的详情
- 解释那个时候为了克服这个困难，你做了什么
- 说出你想要经理采取的措施
雅思G类写作范文书信类小作文范文
Dear Sir/Madam
尊敬的女生/先生
I am writing in connection with my recent stay at the Four Seasons in London, England. Unfortunately, due to a malfunctioning heater in my room, I spent three miserable nights at your hotel from April 5 to 7, 2018.
此信件与我最近在英国伦敦的四季酒店入住有关。由于我所入住的房间暖气控制失常，2018年的四月五日至九日期间在贵酒店度过了三个十分糟糕的夜晚。
When I arrived in London, there was an unexpected snowstorm. I understand it does not usually snow in April; however, when I got to my room, there was no heat. After complaining, a technician was sent up, who informed me they had to install a new heating unit. When I asked to be moved to another room, I was told the hotel was completely booked. Unfortunately, each night after work I returned to discover the problem had not been rectified. Eventually, I spent three horribly uncomfortable nights, wearing my coat to bed, wearing socks around the room and ending up with a bad cold from the unheated room. I had no time to complain as I had to catch a flight home right after my conference.
当我抵达伦敦时，已经有暴风雪突袭。据我所知，四月是很少下雪的。可是，当我打开我的房间是，并没有暖气。投诉过后，有一位技术员上来了，他告诉我他们不得不换一个新的制热装置。当我要求换个房间的时候，他们说酒店房间已经订满了。每个晚上我下班回来都发现问题没有解决。最终，我裹着外套，穿着袜子度过了三个很糟糕的晚上，最后还因为没有暖气而感冒了。我开完会不得不赶飞机回家，还没来得及投诉。
I am shocked by this terrible service. This is not what anyone expects for $400 a night! To compensate me for this tremendous inconvenience, I ask that you refund my money right away and offer me a free, more comfortable stay in one of your finer suites in the future. If not, I am prepared to take my complaint to a higher authority.
我对此次的糟糕服务感到震惊。没有会入住这样一个四百美金一晚的房间。为了补偿回这次巨大的不便，我要求贵酒店退换我的酒店费用并日后请提供更舒适的房间让我入免费住一晚。如果不能满足此要求，我会向酒店更高层管理提交投诉。
I look forward to hearing from you at the earliest,
期待您的及时回复
Yours faithfully,
敬上
