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雅思口语part2话题卡:Describe a complaint that you made and you […]

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雅思口语part2话题卡:Describe a complaint that you made and you were satisfied with the result 投诉并且收到满意的结果

思路点拨:以下思路仅供参考,希望大家根据自己的真实经历编写答案

投诉之后收到满意结果的事情应该还是很多的。快递没送到,投诉之后立刻就会送过来;餐厅服务不好,投诉之后立刻就会改善;网购物品跟图片不匹配,投诉之后也能立刻更换。问题的关键在于找对投诉的对象和相关的负责人。如果大家缺乏相关的经验,可以在知乎上搜索一下相关的内容。小编记得有许多答案都提到了类似的事情。

题目

Describe a complaint that you made and you were satisfied with the result

You should say:

When it happened

Who you complained to

What you complained about

And why you were satisfied with the result

参考答案

下面给老烤鸭小编根据具体的题目要求,给出的原创参考答案:

请小站雅思、新航道等机构不要抄袭本站的文章。

The complaint I am going to tell you happened a few months ago. Then I was in the middle of a financial crisis. I had to cut my budget on other aspects so that I could afford the textbooks that teachers required me to buy. After reviewing my bills, I found I had spent too much money on my cell phone. So I decided to degrade the package.

我要告诉你的投诉发生在几个月前。那时,我正处于财政危机之中。我不得不削减其他方面的花费才能购买老师指定的课本。在回顾我的账单之后,我发现我在手机上花的钱太多了。因此我决定将自己的套餐降低一些。

When I called the customer service of the operating company, the representative said that I could upgrade my package any time I wanted, but if I wanted to degrade it, I had to wait until next year. This article is from Laokaoya website. Do not copy or repost it. It was totally absurd. But no matter what I said, the staff insisted that this was the regulation and there was no room for negotiation. I called several times. Every representative gave the same answer.

当我给运营公司的客服打电话的时候,客服代表说我可以随时升级自己的套餐,但如果要降低它的话,必须要等到下一年才行。这太荒谬了。但无论我说什么,他坚持这是规定,没有商讨的空间。我又打了几次电话,但每个人的答案都一样。

I was enraged. I went to the website of the Ministry of Industry and Information Technology, which is a government body supervising all the mobile operating companies. I filled a form, explaining what happened in details and why I thought this was unfair. After I submitting it, the website said it would give me a reply in 7 working days.

我被激怒了。我找到工信部的网站,它是所有通信运营公司的主管部门。我填写了一张表格,详细地解释了发生的事情以及我为什么认为这不公平。在我提交之后,网站说它会在7个工作日以内给我答复。

In fact, it did not take that long. On the second day, the company’s customer service called. He said he was the manager of the relevant department and was sorry about the inconvenience his colleagues had caused. The package of my number was degraded immediately.  I was satisfied with his attitude and the result.

事实上没有花那么长的时间。第二天,这家公司的客服就打电话过来。他说他是相关部门的主管,很抱歉自己的同事给我带来的麻烦。我的号码的套餐立刻就降了下来。我对他的态度和最后的结果很满意。

Part 3 追加问题

What products or services do people in your country like to complain about?

Would you buy things in the shops which you have made complaints before?

Is it necessary for companies to set up customer service?

Do you think customers’ complaints will improve products or services?

Are there any disadvantages to set up customer service?

点击查看2019年5-8月雅思口语题库part2其他话题卡答案

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