雅思口语Part 2话题卡：Describe a good service you received 优质服务/优秀服务
Describe a good service you received
You should say:
What the service is
When you received it
Who you were with
How do you feel about it
The good service I am going to talk about is provided by a waiter in Haidilao, a famous hotpot restaurant in China. It was about half a year ago when my classmates and I had just finished our exams of the senior year in college and decided to have a feast to compensate our wounded hearts. We chose the popular Haidilao as our venue.
There, I received the best service I had ever had. The waiter saw that I was wearing glasses. He handed me wet wipes to clean them as soon as I was seated. He also gave us small plastic bags, in which we could slide our cellphones, in case the hotpot soup splashed on the screens. When I was ordering dishes, he noticed that I constantly cleared my throat and sneezed now and then. He gently asked if I had a cold and I said yes. This article is from Laokaoya website. Do not copy or repost it. A moment later, he served me a bowl of ginger soup, which is believed to be the cure of cold in traditional Chinese medicine, and said it was on the house, hoping I could recover soon.
I really enjoy the service in Haidilao, not because it provided a lot of small useful items, but because you could feel that the waiter there truly cared about you. They took all the troubles into account and tried to fix them. That is why I think their service is good.
Part 3 追加问题
What do you think of the relationship between companies and customers?
As a customer, what kinds of services would you expect to receive from a company?
What kinds of jobs involve coping with the public?
Why should companies react quickly when customers have difficulties?